At Wandernestsupplies, we want you to be satisfied with your purchase. If you receive an eligible item that is damaged, defective, or incorrect, you may request a return in accordance with the time frames outlined below.

1. Return Period

Return requests must be submitted within 14 calendar days from the date your order is delivered.

For example, if your order is delivered on September 22, 2026, your return request must be submitted by October 6, 2026.

Requests submitted after the 14-day return period may not be accepted.

2. Eligible Returns

An item may be eligible for return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product does not match the item ordered.
  • The item has another valid issue that we approve for return.

Returned products should be in their original condition and include original packaging and accessories where applicable.

3. Damaged or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery.

Please provide your order details and, where possible, clear photographs showing the issue. This helps us review and resolve your request more efficiently.

4. Return Request Process

To request a return, contact us at:

Email: [email protected]

Please include:

  • Your name
  • Order details
  • Date of delivery
  • Reason for the return
  • Photographs or other supporting information, if applicable

We will review your request and provide further instructions if the return is approved.

5. Return Shipping

If a return is approved because the product was damaged, defective, or incorrectly supplied, we will provide appropriate instructions regarding the return process.

Customers should not send products back without first contacting us and receiving return instructions.

6. Refund Processing

Once an approved return has been received and inspected, we will process the applicable refund within 7–10 business days.

The time required for the refund to appear may vary depending on the applicable payment or financial service provider.

7. Refund Eligibility

Refunds are generally considered only after the returned product has been reviewed and the applicable return conditions have been satisfied.

If a returned item does not meet the applicable requirements, we may contact you regarding the outcome of the request.

8. Exchanges

Where appropriate and subject to product availability, we may offer a replacement for an approved damaged, defective, or incorrect item.

If a replacement is unavailable, an applicable refund may be provided instead.

9. Changes to This Policy

Wandernestsupplies may update this Refunds & Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For questions about returns, replacements, or refunds, please contact:

Wandernestsupplies
Email: [email protected]